Good questions, straight answers.

No, call-outs are free in business hours (7am to 4pm weekdays). A $97 diagnostic applies only if we need tools to find the fault, and it is credited back when you go ahead. After-hours and weekend call-outs have a separate fee.

Yes, licensed plumbers and gasfitters, fully insured. Ask us for licence details any time.

Most of metropolitan Melbourne, with the most jobs in the north and west. See the Areas page.

Yes. We take weekend work, both standard jobs and emergencies, and our after-hours line answers outside 7am to 4pm. After-hours and weekend call-outs have a separate fee.

Ask us about payment options when we quote.

Turn the water off at the meter, switch off power to any wet area if it's safe, and move valuables away from the water. For gas, get everyone outside first and call your gas distributor's emergency number (on your gas bill).

Emergencies jump the queue, always. Call and we'll get your details to the on-call team straight away.

Business hours call-outs are free. Before 7am, after 4pm and on weekends there is an after-hours call-out fee. You approve the quote before any work starts.

Often, for sudden damage. We provide photos and a written report for your insurer.

Most like-for-like replacements are done in a few hours.

Often, because we carry common parts. If a part needs ordering, we'll tell you how long before we leave.

Most major brands. Tell us yours when you call.

It depends on household size and bills. We'll give you honest running-cost numbers before you decide.

Usually tree roots, a sagging pipe or a broken joint. The camera shows exactly which, so you fix the cause.

Pipes on your property are usually yours. The camera shows where the problem is, so you know before paying for anything.

Most blockages, yes. We only recommend excavation when the camera shows a broken pipe.

Usually not to find the leak. We test first, then only open up the exact spot.

Yes, with photos and thermal images.

Turn every tap off and read your water meter. If it moves, there's a leak.

Get everyone to a safe place outside, away from the smell. Don't smoke, use flames, switches, electrical devices or phones near it. Only if it's safe, turn off the gas at the meter and open doors and windows on your way out, and don't go back inside to do it. From outside, call your gas distributor's 24-hour emergency number on your gas bill (for LPG, your supplier). If there's fire, immediate danger or someone is unwell, call 000. Once the emergency is over, call us for repairs.

Yes, licensed gasfitters. Ask us for licence details any time.

Yes, and it's the most cost effective way. Give us the list when you book and we'll quote them together.

Yes. We carry common taps, cartridges and cistern parts in the van, and can fit customer-supplied fixtures by arrangement.

High water pressure or a worn seat often causes repeat drips. We check the pressure on every tap job.

Yes, builders are a large part of our work. We turn up when the schedule says we will.

Yes, send the plans and we'll give a fixed price for rough-in and fit-off.

Under about 8 years with one failed part, usually yes. Over 10 years, or leaking from the tank, we'll recommend replacing.

Most major brands.

It depends on how many people and bathrooms. We'll size it on site, not guess from the phone.

We'll check what you're eligible for when we quote.

Yes, every installation is certified by a licensed plumber.

Use our 1-minute rebate and rules checker for a guide, and we confirm eligibility when we quote.

When a gas hot water system in an existing Victorian home reaches end of life, it must be replaced with an efficient electric system such as a heat pump. Gas systems can still be repaired. See our 2027 changes guide for detail.

Modern units are quiet, similar to an air conditioner's outdoor unit. We check placement so it isn't near bedroom windows.

Yes, when sized correctly. We size for winter demand, not summer.

Most major brands. Tell us yours when you call.

Yes, we send the recording and a short report.

The camera shows where the problem is, which usually tells you whether it's on your property or the water authority's.

Yes, gutters, downpipes and roof leaks.

Usually a blocked or broken stormwater drain. A camera inspection finds it.